Privacy Policy

Last updated: 24 July 2026

1. Who we are

Joréa Clinic ("we", "us" or "our") is a wellness and aesthetics clinic based in Peterborough, UK. Our website address is jorea.co.uk and our contact email is hello@jorea.co.uk.

We are committed to protecting your privacy and handling your personal data in a safe and responsible way. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or contact us.

2. What information we collect

We may collect the following personal information:

• Name, email address and phone number when you fill out a contact form or booking request.
• Messages or treatment enquiries you send to us via email, WhatsApp or our website.
• Technical information such as your IP address, browser type, device information and pages visited, collected automatically through cookies and analytics tools.

3. How we use your information

We use your personal data to:

• Provide information about our treatments and services.
• Manage bookings and follow-up care.
• Improve our website and understand how visitors use it.
• Comply with legal and regulatory obligations.

4. Contact forms and consultations

When you submit a contact form, booking request or consultation enquiry through our website, WhatsApp widget, email or by phone, we collect the details you provide (such as your name, email address, phone number and the treatment or message you are interested in) together with the page you were viewing when you contacted us and the date and time of your enquiry.

We use this information to respond to your enquiry, arrange an appointment, prepare for your consultation, and follow up with relevant information about your treatment. Providing accurate contact details helps us reach you promptly and tailor our advice to your needs.

Consultation details, including any health or treatment information you choose to share, are treated as confidential and are only used to assess your suitability for treatment and to provide safe, personalised care. We do not use this information for marketing purposes unless you have explicitly agreed to it.

5. Newsletter and marketing communications

If you choose to subscribe to our newsletter, we collect your email address and any optional details you provide (such as your first name). You can subscribe through a signup form on our website, during a consultation, or by contacting us directly.

We use your email address to send you news, treatment updates, special offers, wellness tips and other marketing information we think may be of interest to you. Marketing emails are only sent where you have given us explicit consent, or where we have another lawful basis for contacting you.

How to unsubscribe: You can withdraw your consent and stop receiving marketing emails at any time. Every newsletter we send includes a clear "Unsubscribe" link at the bottom. Clicking that link will immediately remove you from the mailing list. You can also unsubscribe by emailing us at hello@jorea.co.uk or by replying to any of our marketing emails with the word "Unsubscribe".

After you unsubscribe, we will keep a minimal suppression record of your email address so that we do not accidentally add you back to the mailing list. This record is used only for compliance and is not used for marketing purposes.

6. Legal basis for processing

Under UK data protection law, we process your personal data on the basis of your consent (when you contact us or opt in to marketing), our legitimate interests in operating our clinic and responding to enquiries, or the necessity to perform a contract with you or take steps before entering into one.

7. How we store and protect your data

We store your information securely using trusted third-party services and appropriate technical measures. Access is restricted to authorised staff members who need it to provide our services. We do not sell or rent your personal data to third parties.

Contact form submissions and consultation records are stored in our secure backend database with access limited to clinic staff. They are kept only for as long as needed to manage your enquiry, provide treatment or meet legal requirements, after which they are securely deleted or anonymised.

8. Sharing your information

We may share your data with trusted service providers who help us operate our website, manage bookings or communicate with clients (such as hosting, email, analytics and customer-management providers). These providers are required to keep your data confidential and secure.

9. Cookies and analytics

Our website may use cookies and similar technologies to improve your experience and gather anonymised analytics. You can control cookies through your browser settings or the cookie banner. For more details, please see our Cookies Policy.

10. Your data protection rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing.
• Withdraw your consent at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at hello@jorea.co.uk.

11. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When no longer needed, your data is securely deleted or anonymised.

12. External links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review it periodically.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: